Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, you can contact us at customer.care@matchamasala.in

Once your return is accepted, we’ll initiate the reverse shipping process. In case this is not possible, we will request you to have it shipped to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at customer.care@matchamasala.in

Damages and issues
We request you to inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. An unboxing video and supporting images are always helpful when filing a claim for refund/replacement.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, while we initiate a refund from our end for the original order, if needed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.care@matchamasala.in